Email Alerts

Alert Recipients

Select the email alert recipients for the channel:

Default Recipients

Email alerts are sent to any QIE user who is configured to receive alerts for the given zone.

Default Plus These

Email alerts are sent to the default recipients plus the specified list of email addresses.

Only These

Email alerts are sent only to the specified list of email addresses. Alerts are NOT sent to the default recipients.

Do not Send Alerts

Email alerts are NOT sent for this channel.

Queue Alerts

The system default queue alert thresholds are inherited from the System Configuration settings and can be overridden for each channel. The queue alert thresholds specify the number of messages that can exist in a channel's inbound or outbound queue before an alert email is sent out from QIE to end users. To modify these setting select the Override System Defaults checkbox. For more information, please see Queue Alert Defaults from the System Configuration.

Inactivity

These settings can be used to specify the times and days of the week when alerts are emailed for inactivity. Selecting the Restart channel when critical threshold is reached automatically stops and starts the channel for no activity.

When an inactivity alert fires, the channel's Received count on the status views turns red, a quick visual indicator that the channel has not received messages within the configured threshold.