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Why am I receiving an ‘Unable to write updates.txt’ error from QIE?

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asked Mar 9, 2015 by amanda-w-3695 (4,840 points)

1 Answer

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This is caused when the User/Users do not have Write access to the QIE folders.  To resolve this issue first check the User that is being used in the QIE Service Manager.  This will inform you the User that will need to be looked for in the next step.  

Next, go to the Windows Services and find ‘QIEService’, right click on the line and go to Properties.  Once there go to the Security tab.  Find the user name that is was found in the QIE Service Manager.  Once highlighted, make sure that the user has the same controls as below:

If they do not, then select the ‘Advanced’ button.  Select ‘Change Permissions’ and find the user that is needing to be updated.  Press ‘Edit’, and select ‘Full Control’ in the Allow column.  Once these changes are saved, the User then has full access and the error will not appear again.  

answered Mar 9, 2015 by amanda-w-3695 (4,840 points)
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