| What you are buying |
QIE |
Redox Engine |
| What it is |
Software you install and run: on your own servers, in containers, or in your own cloud account |
A hosted service: “100% cloud hosting” on Amazon Web Services and Google Cloud; nothing installed on your premises; you connect to it over the internet |
| Who builds each connection to an EHR or partner |
Your team, in the channel editor, with Qvera engineers available to assist |
Redox: “We build a system adapter for each system Redox integrates with”; your team codes to Redox’s API and provides a public HTTPS endpoint |
| Who runs it day to day |
Your team, or Qvera under an Integration Services engagement |
Redox: “we handle all ongoing monitoring, updates, and support” |
| Building interfaces |
QIE |
Redox Engine |
| How an interface is built |
Channel editor: receiver, mapping, condition and destination nodes |
Configuration in a web dashboard: config modifiers, filters, value sets and translation sets; content-based routing in the Advanced tier |
| Scripting language |
JavaScript, which can call Java libraries |
not published; logic beyond configuration lives in your own code or in Redox’s managed services |
| Testing with sample messages |
✓ step-by-step testing with sample messages |
✓ developer environment and test tools in every tier; staging and production environments |
| AI assistant in the product |
✓ AI Companion, with every license; an MCP server will be available in the 26.4 release |
✓ AI assistants and an MCP server (June 2026), in the Core and Advanced tiers |
| Configuration history |
✓ every change, compare and restore |
not published |
| Standards and connections |
QIE |
Redox Engine |
| HL7 v2 |
✓ over MLLP, HTTPS, files and more |
✓ “HL7v2 over HTTPS”, or MLLP inside a VPN tunnel you build to Redox’s cloud |
| CDA and HL7 v3 |
✓ |
C-CDA ✓; HL7 v3 messaging not published |
| FHIR |
✓ as a client and producer, JSON and XML, OAuth 2.0 and SMART on FHIR scopes; not a FHIR server |
✓ the Redox FHIR API, FHIR subscriptions, SMART on FHIR, CDS Hooks |
| X12 and NCPDP |
✓ |
X12 ✓; NCPDP not in the published methods list |
| DICOM networking (store, query, retrieve, verification, worklist) |
✓ in the engine |
DICOM listed as a data format and DICOMweb as a method; DICOM network roles not published |
| Direct connections to databases, message queues and network shares |
✓ |
not published; the published methods are HTTPS, SFTP, cloud storage, webhooks and polling |
| Running it |
QIE |
Redox Engine |
| Where it runs |
Windows, Linux or macOS; vendor-published container images; Kubernetes, including Azure Kubernetes Service; AWS Elastic Container Service; your own AWS, Azure or Google Cloud account; on-premise |
Redox’s cloud only, on Amazon Web Services and Google Cloud; no on-premises, self-hosted or container edition published |
| Database |
Microsoft SQL Server, MySQL or MariaDB, under your control |
none to run; Redox holds the data |
| High availability |
✓ two or more nodes share one database, automatic failover; included on every licensing model |
Service Level Agreement: “at least 99.95% System Availability during each calendar month” |
| Many sites from one console |
✓ Remote Management Hub (RMH): sites connect outward, no inbound firewall rule or VPN per site |
one dashboard for your Redox organization |
| Where your message data lives |
In your database, under your retention policy |
In Redox’s cloud; full payloads containing PHI are kept 60 days, as published |
| Security and support |
QIE |
Redox Engine |
| Security attestations |
SOC 2 Type 2 |
SOC 2 Type 2 “consistently since July 2017”; HITRUST r2, as stated on its platform security page; HIPAA and GDPR statements |
| Support |
24/7 for system-down emergencies; phone support (8am to 5pm Mountain), email, customer portal and knowledge base |
Business hours 7 AM to 7 PM Central; response targets of 15, 60 and 120 minutes by severity for live connections; after hours for critical production issues only |
| Documentation |
public, at qvera.com/docs |
public, at docs.redoxengine.com |
| Licensing |
QIE |
Redox Engine |
| Model and published prices |
Channel-based, Enterprise or OEM; production, test and developer licenses included; Channel-based licensing starts at $9,980 per year for 2 channels; see pricing below |
A platform tier plus an annual consumption fee by transaction volume. As published on Redox’s pricing page on 15 October 2026: Sandbox “Starting at $15k/year”, for companies under 500 employees and “Not applicable for Providers, Payers, or Enterprise organizations”; Core “Starting at $35k/year”; Advanced, “Contact our team” |