The "500 Internal server" error can mean several things. Here is a list of the common issues and what to check.
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If the user configured on the webservice in Qvera (default user is "qieuser") does not exist.
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The password configured on the webservice in Qvera (default user is "qieuser") is incorrect.
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The subscription name is wrong or missing:
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CQR name is "Clinical Quality Measures Reporting"
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Immunization name is "Immunization Registry"
To test scenario 1 and 2 from above: Ask the customer to log on to the CPS application using that user. You may get a security challenge that the user does not have access to the main menu but that tells you that the username and password is correct.
To verify the subscription: Verify the subscription is imported into EMR or Centricity. See below for the location for each.
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EMR: Setup -> Settings -> Interoperability -> Configuration
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CPS: Administration -> System -> Interoperability -> Configuration