Why do I get "The QIE service detected an abnormal shutdown..." alert?

Question

I just restarted QIE using version .47 and I get this alert:

"The QIE service detected an abnormal shutdown for instance: {servername and port}

The shutdown process was never called.  This can happen if there is a loss of power or the QIE service is forcefully terminated.  This can cause data corruption and/or loss.  If the problem persists, please call Qvera support.  For more information, see this KB article.

This alert will expire on: 2019-09-19 15:44:35"

This alert appears every time I log in.  What is the proper way to dismiss it?

 

NOTE: in version .46 the error is:

"The QIE service detected an abnormal shutdown.  The shutdown process was never called.  This can happen if there is a loss of power or the QIE service is forcefully terminated.  This can cause data corruption and/or loss.  If the problem persists, please call Qvera support.  For more information, see this KB article."

Answer 1

This is a new alert added to QIE in version .46 and updated in version .47 to inform QIE administrators that QIE was restarted after having been abnormally shutdown.  This alert usually indicates that the method to destroy the application was never called.  This alert will go away the next time QIE is restarted in version .46.  In version .47 the alert will expire after the default of 30 days.  Use qie.daysTillAbnormalShutdownAlertsExpire JVM option to change the default.  It is not required to restart to dismiss it.  Simply mute the alert after reviewing channels for errors and the system for faults.  There are several things that can cause this:

    o Power failure

    o QIE process ended or killed (from command line, task manager, etc)

    o An error occurred

    o System resources exhausted

    o OS restarted without properly shutting down QIE

    o Outdated QIE Launcher (See note below)

    o Etc.

This alert will go away after it expires (.47) or the next time QIE is restarted (.46) after being shutdown normally.  The recommended way to restart QIE is to use the "QIE Service Manager" on Windows. 

Note:  If this alert does not go away after restarting QIE with the QIE Service Manager (.46) or additional alerts are created everytime QIE is restarted (.47), you might have an old version of the QIE Launcher.  To fix this reinstall QIE with the latest installer.  If you have questions on how to do this please contact Qvera support.

 

Additional Information:

There are two other related alerts in .46 only.  These were no longer needed in .47:

The QIE service detected an abnormal shutdown.  The shutdown process was initiated at: {date/time} but did not complete before the service was forcefully terminated.  This can happen if the OS initiates a shutdown, but the QIE process takes too long to shutdown.  This can cause data corruption and/or loss.

or

The QIE service failed to shut down normally due to error: {error that caused the failure}

The first of these indicates that the method to destroy the application was called but never completed for an unkown reason.  The second indicates that the method to destroy the application was aborted due to the error listed in the alert.  Check the log file in this case for additional details.