What can I do if my system is unable to auto update QIE?

Question

I am unable to download the latest QIE version from within the System Configuration page:

My qie.log file shows the following error:

2017-04-19 14:22:51,967 CDT [ChunkRetriever] WARN com.qvera.qie.utils.ChunkRetriever - Failed to Retrieve file.  buildNumber=7913, buildVersion=3.0.44, chunkNumber=0, error: 
java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.socketRead(Unknown Source)
    at java.net.SocketInputStream.read(Unknown Source)
    at java.net.SocketInputStream.read(Unknown Source)
    at org.apache.http.impl.io.AbstractSessionInputBuffer.read(AbstractSessionInputBuffer.java:198)
    at org.apache.http.impl.io.ChunkedInputStream.read(ChunkedInputStream.java:174)
    at org.apache.http.conn.EofSensorInputStream.read(EofSensorInputStream.java:137)
    at java.security.DigestInputStream.read(Unknown Source)
    at java.io.FilterInputStream.read(Unknown Source)
    at com.qvera.qie.utils.ChunkRetriever.downloadChunk(ChunkRetriever.java:353)
    at com.qvera.qie.utils.ChunkRetriever.getAndValidateBuild(ChunkRetriever.java:175)
    at com.qvera.qie.utils.ChunkRetriever.runDownload(ChunkRetriever.java:93)
    at com.qvera.qie.utils.ChunkRetriever.run(ChunkRetriever.java:82)
    at java.lang.Thread.run(Unknown Source)

How can I upgrade QIE?

 

Answer 1

Do you use a proxy?  Make sure that you can hit qvera.com from your machine.

Do you have an Intrusion Detection System (IDS) that could be altering traffic from qvera.com?  If this is the case, you should add a rule to not block traffic from qvera.com. The 0.chunk file is a fragment of an archive file, and the IDS may monitor and block it.

You always have the option of downloading the latest QIE installer, stopping QIE, running the installer, and then starting QIE again.