Do I need to open any ports in my security group to allow the QIE to send email messages?

Question

Obviously I have opended ports 587 and 25; but I am still receiving the following error:  javax.mail.AuthenticationFailedException

And I know the username and passwords; as well as the smtp server address are correct.  Thanks for your help.

Answer 1

Qvera uses the port you define in the System Configuration page. So that port would need to be opened to allow the QIE server access to the SMTP server. The error AuthenticationFailedException indicates that you have access to the server but cannot authenticate for some reason.

Please see the following KB for authentication errors:

https://www.qvera.com/kb/index.php/1798/troubleshoot-following-authenticationfailedexception